Reviews from customers who have stayed with us
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Rating of 3.29 out of 5 Unique ID (107925214)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Convenient for where we were going, clean and comfortable room, easy parking, food quality good (breakfast).
Bad stuff: Seemed a bit understaffed - service slow at breakfast, room not made up till the evening. A few small things broken or not working around the room.
Overall: Comfortable and convenient, but overpriced for the standard of accommodation and service.
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Rating of 2.29 out of 5 Unique ID (107816794)
Guests Name: Jonathan was travelling as Young couple
Good stuff: Staff were friendly, and accommodating (for the most part). Hotel was well located for a short walk into the city centre
Bad stuff: Shower did not work due to an over-loaded water system (ie other guests showering at the same time), although management did apologise with regard to this (no compensation was offered). The quality of the breakfast on offer was below average and breakfast items were cleared away before they were finished with.
Overall: The hotel had more character than many we've stayed in, and was well located. The room was adequate, but due to a non-functioning shower, was not what was paid for. Overall, I do not feel the hotel offered good value for money.
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Rating of 4.0 out of 5 Unique ID (97568012)
Guests Name: Anonymous was travelling as Mature couple
Overall: Nice comfortable place with very pleasant staff.
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Rating of 2.0 out of 5 Unique ID (97096312)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Nice surroundings. Pretty good breakfast.
Bad stuff: Heaeting in room not working. Given plug in heater but that did not work eiher. Pool not open - part of reason for booking was to use. Closer to guest house than hotel.
Overall: The swimming pool was not open. Dissapointing as clearly a key selling point. Also juccuzi had to be paid for which was not made clear online. Room very small. Heating not working in room which made it uncomfortable. We were offered a plug in heater but that also did not work. Some postivie points though: staff friendly, breakfast good, lovely location on hill, plenty of parking.
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Rating of 2.71 out of 5 Unique ID (97060815)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Our Room was Clean
Bad stuff: TV was poor, shower door was broken, manager did not smell good. Wine was poor. Could hear the people in the next room!
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Rating of 2.86 out of 5 Unique ID (99490613)
Guests Name: Peter was travelling as Mature couple
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Rating of 4.0 out of 5 Unique ID (99074324)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: A clean & quiet hotel with free car parking
Bad stuff: Room tended to be a bit chilly at night,but this was december.
Overall: A good hotel.full english breakfast was great but evening meal a bit overpriced.The Bear pub down the road does a two for one meal deal
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Rating of 2.71 out of 5 Unique ID (99512534)
Guests Name: Quentin was travelling as Young couple
Good stuff: nothing stood out other than breakfast was good
Bad stuff: Tired decor
Overall: It served it's purpose as somewhere to stay overnight
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Rating of 3.57 out of 5 Unique ID (3304967375)
Guests Name: Fiona was travelling as Young couple
Good stuff: The breakfasts were great - we didn't need to eat again til the evening!
Overall: This was a last minute booking but we were very happy with the accomodation. We didn't use the pool or the hot tub so can't comment on these other than to say they were open and looked inviting! The walk into Bath was 15 mins down a steep hill but the hotel is also on a bus route.
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Rating of 4.57 out of 5 Unique ID (0)
Guests Name: Anonymous was travelling as Young couple
Good stuff: close to the town without it being on the door step. room was a good size and clean and comfortable.
Overall: the hotel offered everything we needed. i do think it was a little over p[riced but otherwise we had a great stay. the staff were friendly and helpfull.
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Rating of 4.57 out of 5 Unique ID (3304143568)
Guests Name: Anonymous was travelling as Young couple
Good stuff: close to the town without it being on the door step. room was a good size and clean and comfortable.
Overall: the hotel offered everything we needed. i do think it was a little over p[riced but otherwise we had a great stay. the staff were friendly and helpfull.
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Rating of 4.0 out of 5 Unique ID (2485173)
Guests Name: BRIAN was travelling as Mature couple
Good stuff: Away from town centra, friendly and clean great view out back
Bad stuff: Need larger bath towels
Overall: The car parking was ok but got crowded by the weekend,and although stated 15mins from town centre did not specify you had to be a mountain climber to get back. Otherwise will come again most likely this time next year for the Jayne Austen Festival
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Rating of 4.57 out of 5 Unique ID (2449769)
Guests Name: Philip was travelling as Young couple
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Rating of 3.57 out of 5 Unique ID (2294520)
Guests Name: Bruce was travelling as Mature couple
Good stuff: Hot tub, dining room with views.
Bad stuff: Sagging matress on the bed, blanket with holes in, broken soap dispenser in the shower.
Overall: Location good if you don't mind a walk, or handy bus if not. Very friendly and helpful staff, good food. Garden/pool/hot tub good, relaxing area to sit for a drink. Local information easily accessible and comprehensive. Good directions.
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