Reviews from customers who have stayed with us
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Rating of 4.29 out of 5 Unique ID (108630696)
Guests Name: Deborah was travelling as Mature couple
Good stuff: We were upgraded to a better room on arrival, the situation of the hotel is lovely, the food was excellent and the staff very friendly and helpful.
Bad stuff: Many of the rooms are in a building detatched from the main house where the restaurant etc are. This meant going outside between room and restaurant/bar, As it was pouring with rain one night this was not so pleasant - but a very minor point. The hotel bar was not open at 10.30 on a Saturday night - which i found strange, however they did serve us a drink in the lounge.
Overall: Very enjoyable and excellent value for money on this deal.
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Rating of 3.43 out of 5 Unique ID (107599220)
Guests Name: Anonymous was travelling as Solo leisure traveller
Good stuff: The room size was fantastic. The view from the room was stunning. The girl in the beauty rooms was great. Reception staff were very good at greeting people each day. Hotel located in very good area for what I wanted to do.
Bad stuff: TV was very small, not as advertised. The soft furnishings were not dirty, but stained. The bathroom was getting very 'tired'. The bar and restaurant were small and dark. The staff were friendly and some were good, but some were very inexperienced. The rooms were very stuffy, even with windows open and fans on - you need to work on some sort of air conditioning. Could do with a more open reception area. Literature about the hotel and surrounding areas in rooms was not very helpful.
Overall: I thoroughly enjoyed my stay, and loved the room, but I was disappointed with some of the standards. For the cost, I don't think it is really worth it - which is a shame as it is a fantastic situation, for Bath and for a huge number of 'sites'. I would stay again if the standards were improved.
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Rating of 3.86 out of 5 Unique ID (3304885524)
Guests Name: Anonymous was travelling as Young couple
Good stuff: scenery, Tranquility
Bad stuff: Distance from city seemed greater than advertised. TV Reception poor. Restaurant/Bar service was slow.
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Rating of 2.71 out of 5 Unique ID (3304131616)
Guests Name: stephen was travelling as Mature couple
Good stuff: bed,shower
Bad stuff: the rooms are looking tired
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Rating of 4.14 out of 5 Unique ID (2757681)
Guests Name: eric was travelling as Family with older children
Good stuff: accommodation was very good with excellent views over the cotswold hills
Bad stuff: this hotel is badly in need of a proper bar. the only bar available is part of the bistro and not very comfortable
Overall: this hotel is lovely and the staff our excellent. the food in the bistro was very good indeed as was the service and very reasonably priced. the only downside is as previously mentioned is the lack of a decent bar. after dinner there is really nowhere to go for a quite drink
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Rating of 4.29 out of 5 Unique ID (2780001)
Guests Name: Matthew was travelling as Young couple
Good stuff: Very nice views, hotel was lovely although a little drab in places but overall excellent.
Bad stuff: Needs a seperate bar area from the Eden. The steps up to the indoor pool should be changed to a slope.
Overall: There is only the one place to eat in the hotel unless you are staying over a friday and saturday when the dining rooom of the house becomes a dining area.
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Rating of 4.0 out of 5 Unique ID (2531958)
Guests Name: Anonymous was travelling as Young couple
Good stuff: All of it! Lovely grounds, room, breakfast etc..
Bad stuff: Not much. If being really picky: (i) the view from the bedroom was beautiful but a bit compromised by the safety/security features; (ii) it wasn't very clear what you were supposed to do when entering the breakfast hall. There was a big group waiting for a big table, but no-one for a couple of minutes to find a smaller table for the two of us.
Overall: Lovely hotel in which to spend our first wedding anniversary. Would definitely comeback. Easy to find and close to Bath. The online booking was very good.
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Rating of 5.0 out of 5 Unique ID (2430368)
Guests Name: Alan was travelling as Mature couple
Good stuff: The accomodation was first class
Bad stuff: Very little I can think off
Overall: The hotel was exactly as expected, lovely character hotel in its own grounds with stunning views, the room was very good and the restaurants excellent, the staff where courteous and very helpful
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